In this session we will cover both end user and admin point of view in optimizing hybrid working model in Microsoft 365. It begins with an examination of the key directions that an organization must consider when planning/designing its Microsoft 365 tenant, thus supporting the key design decisions that will affect configuring, managing, and using the services. Each environment is unique, but there are there are always ways to get more and get better. This is our take on "lessons learned", from User and Administrators perspective, based on practical experience and projects within the last few years.